Policy

Service Policy

Last updated: October 2025

These policies are written in plain language to reflect how Boro Poop Scoop actually operates. They should be reviewed by the owner (and, if needed, a qualified professional) before publication to confirm they match local requirements.

Contract terms

There are no long-term residential contracts. Recurring service continues until you pause or cancel it.

Customer cancellation

You can cancel or reschedule an individual visit with at least 24 hours' notice. Recurring service can be cancelled without unnecessary phone calls or an extended notice period. For prepaid plans, services not delivered are credited or refunded.

Bad weather

Unsafe weather — lightning, flooding, icy conditions, or other dangerous conditions — may require rescheduling. Pay-per-visit customers are not charged for a cleanup that wasn't completed, and prepaid undelivered visits remain owed until fulfilled or credited.

Access requirements

Please provide access to the agreed service area. Gates should be unlocked or access instructions provided, and dogs secured when needed for safe access. I may decline unsafe conditions.

Waste disposal

All collected dog waste is bagged and placed in your outdoor trash bin. Waste is not hauled off your property. If no usable bin is available, we'll agree on an alternate procedure before service.

Abnormally difficult properties

Unexpected conditions may require additional review. There are no unapproved price increases — any adjustment is approved by you first.

Satisfaction concerns

If you report missed visible waste within 24 hours of a visit, I'll review the issue and arrange a reasonable correction when warranted. I don't advertise an unconditional guarantee.

Questions about this policy? Text 615-651-0045 or email aswint1223@gmail.com.